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Privacy notice
What we do with the information you send us through this website, and the rights you have over it.
Last updated 12 November 2026.
Orbis Distribution Ltd ("we", "us") is a family-run courier and logistics company based in Lincolnshire, registered in England and Wales under company number 10716177. This notice explains what we do with personal information you give us through this website, and what rights you have over it. We are the data controller for that information.
What we collect, and when
We only collect personal information through the two forms on this site.
- Our contact form asks for your name, email address, telephone number and your message.
- Our quote form asks for your name, company name, email address, telephone number, the collection and delivery details for the job, and any notes you add.
We do not ask for any more than that, and none of it is optional extra — we use it to answer you and to quote for the work. If you then book with us, the collection and delivery details are used to carry out the delivery.
Cookies and analytics
This website does not use advertising cookies, tracking pixels or third-party analytics. The only cookies set are the ones strictly necessary to serve the pages and to keep an administrator signed in to the site's own editing tools.
Why we are allowed to hold it
When you contact us about a delivery, we rely on our legitimate interest in responding to an enquiry about our services and, once you book, on the need to perform our contract with you. Where we have to keep records for tax or regulatory reasons, we rely on our legal obligations.
Who else sees it
Your enquiry is stored in our customer records, which run on the website and client system supplied to us by The Web Guys, and notification emails are delivered through the email provider that system uses. Both act as our processors: they handle the information only on our instructions and may not use it for their own purposes.
Where a delivery is carried out with a carrier partner, that partner is given the collection and delivery details it needs to complete the job, and nothing more. We do not sell personal information, and we do not share it for marketing.
How long we keep it
An enquiry that does not become a booking is kept for up to two years, so we can pick up the conversation if you come back to us, and is then deleted. Records relating to work we have actually carried out are kept for six years after the end of the tax year they fall in, which is the period we are required to keep business records for.
Your rights
You have the right to ask us for a copy of the information we hold about you, to have it corrected if it is wrong, to ask us to delete it, to object to our using it, and to ask us to restrict what we do with it. Email info@orbisltd.co.uk and we will respond within one month.
If you are not happy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk, or by calling 0303 123 1113. We would rather you came to us first so we can put it right.
Contact us
Email info@orbisltd.co.uk or call 07862 259030. If you would like our postal address for a written request, ask and we will send it to you.